Zellmer-Bruhn, Mary E. - In: Management Science 49 (2003) 4, pp. 514-528
Interruptions have commonly been viewed as negative and as something for managers to control or limit. In this paper, I … explore the relationship between interruptions and acquisition of routines---a form of knowledge---by teams. Recent research … suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge …