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The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China
Sun, Shaolong; Jiang, Fuxin; Feng, Gengzhong; Wang, Shouyang - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 382-406
Persistent link: https://www.econbiz.de/10012798197
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang; Singh, Smita; Olson, Eric D.; Jeong, EunHa - In: International journal of hospitality management 103 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
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The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco; Costa, Joana Martinho; Ramos, Ricardo F. - In: Journal of air transport management 112 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
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The Effect of the Implementation of E-Service Quality on Customer Satisfaction During the COVID-19 Pandemic at PT. Shopee Internasional Indonesia
Nurhayati, Ela - 2021
Currently the world economy is experiencing heavy pressure caused by the COVID-19 virus or what is known as the corona virus. This virus is coming to be known by the wider community in 2020. This topic aims to discuss whether the global impact caused by corona to the world economy, especially in...
Persistent link: https://www.econbiz.de/10014088819
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Evaluation of impact of COVID-19 precautionary measures and quality of services on the patient satisfaction in outpatient private clinics
Main, Naser Alolayyan; AlFaraj, Haneen Mahyoub - In: Cogent business & management 11 (2024) 1, pp. 1-10
The general satisfaction of patients and population about healthcare services is an indicator measurement that provides a meaningful perception of population opinion about performance of healthcare system. To study the impact of COVID-19 precautionary procedures and quality of healthcare...
Persistent link: https://www.econbiz.de/10014520085
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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica 37 (2016) 2, pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica (2016) 2, pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
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Service quality measurement in information systems : an expectation and desire disconfirmation approach
Kesharwani, Ankit; Mani, Venkatesh; Gaur, Jighyasu; … - In: Journal of global information management 29 (2021) 6, pp. 1-19
Persistent link: https://www.econbiz.de/10012614533