Introduction -- The use of lean management principle & practices for productivity improvement in the retail & food services sectors -- Use of self-service technology in supermarkets : a case-study of a supermarket and consumer responses -- Seeking productivity improvement with self service...

"This book is an authoritative reference source for the latest scholarly research on properly managing business processes in order to satisfy end-user requirements and increase competitive advantage in the retail marketplace"--

"This book is an authoritative reference source for the latest scholarly research on properly managing business processes in order to satisfy end-user requirements and increase competitive advantage in the retail marketplace"--

"The eleventh edition of Retailing Management builds on the basic philosophy of the previous ten editions. It continue to focus on both strategic and tactical issues, with an emphasis on financial considerations and implementation through merchandise and store management"--