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Trust in the chatbot : a semi-human relationship

Ltifi, Moez - In: Future Business Journal 9 (2023) 1, pp. 1-12

Today, the use of chatbots for different functions in various industries has become a very interesting business for companies. Chatbots are promising types of interfaces. It is therefore necessary to understand how customers interact with retailers' interfaces in order to provide them with a...

Persistent link: https://www.econbiz.de/10014505931

How do workplace stressors during COVID-19 affect health frontline employees in Iran : Investigating the role of employee resilience and constituent attachment

Khorakian, Alireza; Maharati, Yaghoob; Muterera, Jonathan; … - In: International journal of organization theory and behavior 26 (2023) 4, pp. 255-272

Persistent link: https://www.econbiz.de/10014507092

Bots with feelings : should AI agents express positive emotion in customer service?

Han, Elizabeth; Yin, Dezhi; Zhang, Han - In: Information systems research : ISR 34 (2023) 3, pp. 1296-1311

Persistent link: https://www.econbiz.de/10014384236

An assessment of the impact of emotional labour and burnout on the employees' work performance

Rughoobur-Seetah, Soujata - In: International journal of organizational analysis 32 (2024) 7, pp. 1264-1284

Persistent link: https://www.econbiz.de/10014582480

Finding people with emotional distress in online social media : a design combining machine learning and rule-based classification

Chau, Michael; Li, Tim M. H.; Wong, Paul W. C.; Xu, … - In: MIS quarterly 44 (2020) 2, pp. 933-955

Persistent link: https://www.econbiz.de/10012261986

Engaging and retaining customers with AI and employee service

Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012390002

Empathic voice assistants : enhancing consumer responses in voice commerce

Mari, Alex; Mandelli, Andreina; Algesheimer, René - In: Journal of business research : JBR 175 (2024), pp. 1-22

Persistent link: https://www.econbiz.de/10014549574

A comparative methodology of supervised machine learning algorithms for predicting customer churn using neuromarketing techniques

Muduva, Martin; Hondoma, Thanks; Chiwariro, Ronald; … - In: AI-driven marketing research and data analytics, (pp. 1-29). 2024

Persistent link: https://www.econbiz.de/10014558835

The relationship between emotional labor and the well-being of service professionals during the Covid-19 pandemic : examining the moderating roles of job type

Day, Steven W.; Lundy, Harold <Jr.>; Torrance, … - In: Journal of international business and economics : JIBE 21 (2021) 3, pp. 18-27

Persistent link: https://www.econbiz.de/10012886114

Does psychological detachment from work protect employees under high intensified job demands?

Minkkinen, Jaana; Kinnunen, Ulla; Mauno, Saija - In: Scandinavian journal of work and organizational … 6 (2021) 1/9, pp. 1-16

Persistent link: https://www.econbiz.de/10012663714

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