This Working Paper gives insights into the concepts of productivity and efficiency. Both concepts are popular measures for evaluating productive units, either on macro or micro level. This paper provides clear definitions for both concepts and outlines key areas of interest in this context, such...

There is great discussion but little consensus on the best measures of organizational performance. This book redresses this imbalance. Measuring Organizational Performance offers a framework with which to better understand the implications of selecting variables for use in both empirical studies...