Reviews the current uses of IT in the independent sector of the hotel industry by means of a survey in south Wales in 1994. Reveals that only 50 per cent of this sector uses IT and that use is essentially clerical. There are some inherent demographic factors creating a barrier, and a potential...

Reports on a survey of chain and independent restaurants in the USA designed to learn about current practices in selection and retention of managerial personnel; of 584 surveys sent out, 112 were returned for a response rate of 19.2 per cent. Findings indicate that reference checks, structured...

Today’s successful restaurant manager needs to possess a diversity of talents, abilities, and skills. Presents profiles of successful managerial recruits for quick service, midscale and upscale restaurants in the US. Factor analysis was used to reduce the number of attributes and traits that...