Gives three key messages to give to front‐line employees and these are: communicate only facts; communicate face to face; and target front‐line supervisors. Includes, for effect and information a Figure of ‘Maslow's Hierarchy of Needs’. Recommends the need for commonsense and not to ignore...

Looks at the millennium bug with regard to the human resources facility. Ponders whether some highly skilled staff will try to move jobs ‐ especially if the staff are poached by other companies ‐ as the IT shortage grips. Looks at morale and motivation and training plus effects on individual...