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Service-Level-Management in der öffentlichen Verwaltung : Diagnose, Planung, Umsetzung ; [mit SLA-Mustervereinbarung]
Bonk, Markus (contributor); Bayer, Harald (contributor) - 2010 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003898614
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Electronic government as a strategic intervention in organizational change processes
Yeo, Roland K. - In: Journal of change management : an international journal 9 (2009) 3, pp. 271-304
Persistent link: https://www.econbiz.de/10003899423
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'E-government': is it the next big public sector trend?
Gauld, Robin - In: International handbook of public management reform, (pp. 105-120). 2009
Persistent link: https://www.econbiz.de/10003901455
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Public administration in Estonia
2006
Persistent link: https://www.econbiz.de/10003407341
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What drives global e-government? : an exploratory assessment of existing e-government performance measures
Welch, Eric W.; Moon, M. Jae; Wong, Wilson - In: Public service performance : perspectives on …, (pp. 275-294). 2006
Persistent link: https://www.econbiz.de/10003427016
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"Wissensmanagement und Zuständigkeitsfinder" als Schlüssel für ein verwaltungsebenenübergreifendes One-Stop-Government
Lucke, Jörn von - 2009
Persistent link: https://www.econbiz.de/10003974373
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Informatizzazione, trasparenza contabile e competitività della Pubblica amministrazione : un'analisi a livello regionale
Arpaia, Carlo Maria; Doronzo, Raffaele; Ferro, Pasquale - 2009
Persistent link: https://www.econbiz.de/10003955518
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Themenschwerpunktheft : Prof. Dr. Klaus Lenk zum 70. Geburtstag gewidmet
Brüggemeier, Martin (contributor); Lenk, Klaus (honouree) - 2010
Persistent link: https://www.econbiz.de/10003958428