Chapter 1: Innovation and Government -- Chapter 2: Innovation Practices -- Chapter 3: Smart Cities -- Chapter 4: Artificial Intelligence -- Chapter 5: From Smart State to Smart Citizen -- Chapter 6: Conclusion -- References -- Appendix.

Public bodies and agencies increasingly seek to use new forms of data analysis in order to provide 'better public services'. These reforms have consisted of digital service transformations generally aimed at 'improving the experience of the citizen', 'making government more efficient' and...