Presents a model of service quality which is based on both internal and external customer and supplier groups in supply chain partners. Two possible types of internal customers are proposed in intra‐firm inter‐departmental relationships and two types of interaction are proposed in...

The design, manufacture and delivery of a product requires ever‐higher levels of knowledge and expertise within the supply chain. If concurrent engineering (CE) in tiered supply chains is to be fully implemented, a practical CE strategy needs to recognise that successful, concurrent designs...

Purpose Water is critical to all life on Earth and a crucial business resource which evidence suggests is often mismanaged. Corporate water accounting is an emerging practice designed to help corporations address water issues. Indirect water management in supply chains is important, but hitherto...

Purpose While some football clubs are recognised as popular brands, little is known about the way they leverage their brand in their merchandise retailing. To address this gap the purpose of this paper is to investigate retail branding strategies used by professional football clubs through brand...

Purpose This paper aims to examine the current position of human resources in Caribbean ports and how this position has impacted the development of tourism and logistics in the region. Design/methodology/approach Qualitative research was used to describe the data collected from five different...

Manufacturing organisations are expected to produce their products with prompt delivery using better supply chain activities. Starting from the procurement of raw materials to the delivery of final products, there are inevitable losses occurring due to major time delays in supply chain...

Describes a new approach to improving customer/supplier partnerships. Asserts that Western managers tend to perceive every other company as a potential threat. Contends that Japanese companies have realized that global battles are between groups of companies acting in networks or extended supply...

Describes how Mitel Telecom has forged a strong customer/supplier chain. Discusses how “only as strong as the weakest link” is an accurate description of TQM in operation. Describes how the company has a total dedication to meeting the requirements of external customers as well as...

Presents the findings of a UK‐based study into the environmental practices of SMEs (i.e. small and medium‐sized enterprises employing up to 250 people). The firms were found to be environmentally “reactive”, and this is explained by reference to a system of interconnected and negatively...

The claim is made that many of today’s evolutions in business management, characterized by new ways of knowledge creation in a collaborative, multi‐disciplinary environment, are not yet adequately reflected in business college education. The paper puts business education within the framework...