In many industries, Internet referral services, hosted either byindependent third-party infomediaries or by manufacturers, serve asdigitally enabled lead generators in electronic markets, directingconsumer traffic to downstream retailers in a distribution network. Thisreshapes the extended...

The Sarbanes Oxley Act (SOA) introduced significant changes to financialpractice and corporate governance regulation, including stringent newrules designed to protect investors by improving the accuracy andreliability of corporate disclosures. Briefly speaking, it requiresmanagement to submit a...

We empirically examine the trade-off between the benefits of buyingonline and the benefits of buying in a local retail store. How does aconsumer’s physical location shape the relative benefits of buyingfrom the online world? We explore this problem using data from Amazon onthe top selling...

The past few years have witnessed the increasing ubiquity ofuser-generated content on seller reputation and product condition inInternet based used-good markets. Recent theoretical models of tradingand sorting in used-good markets provide testable predictions to use toexamine the presence of...

Consumer-generated product reviews have proliferated online, driven bythe notion that consumers’ decision to purchase or not purchase aproduct is based on the positive or negative information about thatproduct they obtain from fellow consumers. Using research on informationprocessing as a...

Information systems and the Internet have facilitated the creation ofused-product markets that feature a dramatically wider selection, lowersearch costs, and lower prices than their brick-and-mortar counterpartsdo. The increased viability of these used-product markets has causedconcern among...

We present a model to investigate the competitive implications ofelectronic secondary markets that promote concurrent selling of new andused goods on a supply chain. In secondary markets where supplierscannot directly utilize used goods for practicing intertemporal pricediscrimination and where...

We present a framework for measuring software quality using pricing anddemand data, and empirical estimates that quantify the extent of qualitydegradation associated with software ver- sioning. Using a 7-month,108-product panel of software sales from Amazon.com, we document theextent to which...

A series of recent papers have investigated the nature of trading andsorting induced by the dynamic price mechanism in a competitive durablegood market with adverse selection and exogenous entry of traders overtime. These models are dynamic versions of Akerlof's (1970) seminalwork. The general...

It is well known that the Internet has significantly reduced consumers'search costs online. But relatively little is known about how searchcosts affect consumer demand structure in online markets. In this paper,we identify the impact of search costs on firm competition and marketstructure by...