Purpose The purpose of this paper is to discover the contextual factors affecting the development of digital library education (DLE) in Vietnam and to determine how those factors are enabling or hindering its development. Design/methodology/approach Based upon the literature and the theories of...

Purpose – Librarians have traditionally followed a model of service based on a professional ethic. Attempts to introduce a retail model of service have generally met with staff resistance. The study aims to ask librarians about their attitudes to the retail and professional models of service...