DeStefano, Timothy; Kellogg, Katherine C.; Menietti, Michael - 2022
level of performance. We next investigated this puzzling result using 31 interviews with 14 employees—2 algorithm developers … algorithm, because of their belief that they understand the inner workings of complex processes better than they actually do …. Second, social proofing the algorithm—including respected peers in the algorithm development and testing process—may make it …