User-generated content, online reviews in particular, has been increasingly integrated into the management of customer responses and therefore into the core operations of platforms. Despite the extensive studies on the generation of online reviews and their potential impacts, research is scant...

The COVID-19 pandemic has triggered a panic-buying behavior around the globe. As a result, many essential supplies were consistently out-of-stock at common point-of-sale locations. Unfortunately, such a hoarding behavior disproportionately puts vulnerable groups of people at risk as they cannot...