Basford, Tessa; Offermann, Lynn; Behrend, Tara - In: Journal of Business Ethics 119 (2014) 1, pp. 99-117
Recognizing gaps in our present understanding of leader apologies, this investigation examines how followers appraise leader apologies and how these perceptions impact work-related outcomes. Results indicate that followers who viewed their leader as trustworthy or caring before a leader...