Gonzalez, Reyes; Llopis, Juan; Gasco, Jose - In: The Service Industries Journal 33 (2013) 9-10, pp. 909-924
Regulatory pressures and strong competitiveness, as well as the need to control costs and remain up to date with information technologies have turned outsourcing into a basic tool at the disposal of financial entities. Our paper has as its aim to show the peculiarities of information technology...