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efficiency “doing the things right” and effectiveness “doing the right things ". Since factors influencing knowledge workers …, dimensions of productivity will be introduced and then, by the use of linguistic fuzzy approach and DEA, efficiency and … the basis of efficiency and effectiveness. Finally, values of knowledge workers productivities will be ranked. In the last …
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Organizations which provide electronic services do not have a logically structured strategy for implementing Customer Knowledge Management through Social media (SCKM). By assessing the position of SCKM, organizations can have a clear understanding of their maturity level and find their future...
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