Purpose – The purpose of this paper is to analyse the consequences of externalization from the perspective of the employees. The paper contributes to this line of research by examining how externalization influences internal employees’ perceptions of flexibility. Design/methodology/approach...

Purpose – The purpose of this paper is to analyse the consequences of externalization from the perspective of the employees. The paper contributes to this line of research by examining how externalization influences internal employees’ perceptions of flexibility. Design/methodology/approach...

Purpose – The aim of this paper is to analyse the relationship between Six Sigma methodology and organisational ambidexterity (exploitation and exploration orientations). For this purpose, this study describes how Six Sigma practices may enhance both orientations simultaneously, contributing...

Purpose: This paper analyses the application of Lean Six Sigma framework for supporting continuous improvement in logistics services. Both the lean philosophy and the Six Sigma methodology have become two of the most important initiatives for continuous improvement in organizations. The...

Purpose – The paper aims to study the effect of external managerial social networks on strategic flexibility for a Quality Management perspective. External social networks can affect strategic flexibility positively. QM also contributes to developing these networks. However, there is currently...

In recent years, managers have opted for implementing Quality Management in their firms. The market offers different alternatives for QM implementation, such as EFQM model, ISO standards, Malcolm Baldrige or the recent Six Sigma methodology. Implementation difficulty of each initiative varies...

Purpose: In this paper, we adopt the dynamic capabilities view as a theoretical framework to empirically investigate the relationships among human resource (HR)-related quality management (QM) practices, new product development (NPD) as a specific dynamic capability, learning orientation,...

Purpose The purpose of this paper is to extend understanding of the success of Six Sigma quality management initiative by investigating the effects of Six Sigma teamwork and statistical process control (SPC) on organizational shared vision.Design/methodology/approach The information used comes...

In recent years, numerous scandals concerning working conditions in Asia have threatened the reputation of large companies like Wal-Mart and Inditex. Since such scandals call attention to activities harmful to sustainable development, it is very important to study the relationships between...