Inventory management plays a vital role in enhancing customer satisfaction among the manufacturing firms in Kenya. The study sought to carry out an investigation on the role of inventory management on customer satisfaction among the manufacturing firms in Kenya. Customer satisfaction is crucial...

This paper focuses on studying the relationship between customer satisfaction, measured by customer complaints, and the service quality of Chinese carriers. By using a quarterly unbalanced panel data set covering twelve large and small carriers, our fixed effect Tobit analysis shows that...

Purpose – The purpose of this paper is to explore the perceived importance of management about various corporate governance dimensions being practiced in the Pakistani Islamic banking context. Design/methodology/approach – AHP is applied to analyze the corporate governance indexes and its...

Purpose – The aim of this study is to determine the paths between the five SERVQUAL dimensions, customer satisfaction and customer loyalty. Design/methodology/approach – The paper is based on a sample of 505 supermarket customers in Turkey who have completed a self-administered...

Disabled sports participants are a small proportion of sports participants at English public sports centres; but they are important to the social inclusion agenda. This paper aims to provide a detailed insight into the preferences and behaviour of disabled sports participants.

In today's fast-paced society, waiting is not something most people tolerate well. As people work for longer hours, individuals have less leisure and families have fewer hours together, the pressure on people's time is greater than ever. In this environment, customers are looking for efficient,...

With the increasing demands of consumers and their selectivity for choosing the services, hotel organizations are becoming more and more concerned about mantaining the customer’s loyalty through its term. In this respect, the organizations are dropping their efforts on meeting comprehensive...

Price tiers are commonly used in the sport and entertainment industries. Prices for seats are often determined by where the seats for an event are located. Extant literature discusses how consumers evaluate the quality of a good or service, specifically in sport event tourism. In addition,...

Purpose – The purpose of this paper is to develop customer satisfaction indices for the services provided by inspectors in certain departments of Al-Ain Municipality, the United Arab Emirates. Design/methodology/approach – The methodology is based on customer satisfaction models with...

Successfully implementing and maintaining a quality management system in tourism facilities in which you can practice balneotherapeutic tourism can contribute to tourism development especially in the coastal and mountain area (but also in other areas that enjoy the presence of balneotherapeutic...