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Examining the mediating roles of cognitive load and performance outcomes in user satisfaction with a website : a field quasi-experiment
Hu, Paul Jen-Hwa; Hu, Han-fen; Fang, Xiao - In: Management information systems : mis quarterly 41 (2017) 3, pp. 975-987
Persistent link: https://www.econbiz.de/10011740907
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Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki; Erevelles, Sunil - In: Journal of business ethics : JOBE 125 (2014) 3, pp. 381-400
Persistent link: https://www.econbiz.de/10010442330
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A study of the factors influencing the viewers’ satisfaction and cognitive assimilation with livestreaming commerce broadcast in Hong Kong
Ng, Mark; Law, Monica; Lam, Lubanski; Cui, Celine - In: Electronic commerce research 23 (2023) 3, pp. 1565-1590
Persistent link: https://www.econbiz.de/10014383096
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Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari; Dubey, Rameshwar; Agarwal, Sonal - In: International journal of productivity and quality … 14 (2014) 4, pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
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The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew; Hsu, Cathy H. C.; Baum, Tom - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
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Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar; Srivastava, Medha - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
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Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie; Gruber, Thorsten - In: International journal of services, economics and management 5 (2013) 3, pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
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A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias; Hazura Mohamed; Rira Rahayu Arridha - In: International journal of business information systems : … 20 (2015) 3, pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
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The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao; Ku, Tsung-Yu - In: International journal of electronic business 12 (2015) 3, pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
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The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326
Persistent link: https://www.econbiz.de/10010396183