Kibatta, Juliana N.; Samuel, Olorunjuwon Michael - In: Personnel Review 51 (2021) 3, pp. 1041-1060
Purpose: The purpose of this paper is to examine the non-linear effects of work engagement (WE) on the job outcomes’ creative performance (CRP), extra-role customer service (ERCS) and turnover intention (TI). Design/methodology/approach: Data were collected from 405 millennial frontline...