Seven years after the financial crisis of 2008, financiers remain villains in the public mind. Most Americans believe that their irresponsible actions and complex financial products wrecked the economy and destroyed people's savings, and that bankers never adequately paid for their crimes. But...

In today’s extremely competitive marketplace, firms are facing the need to meet orexceed increasing customer expectations while cutting costs to stay competitive in aglobal market. To develop competitive advantage in this business climate, companiesmust make informed decisions regarding their...