At the end of 2017, the leading ride-hailing platform DiDi Express replaced the commonly used surge pricing mechanism with a queueing mechanism, called the virtual queueing mechanism, in a number of cities across China to mitigate public relations pressure. To explore the benefits of the virtual...

Service system design is often informed by queueing theory. Traditional queueing theory assumes that servers work at constant speeds. That is reasonable in computer science and manufacturing contexts. However, servers in service systems are people, and, in contrast to machines, systemic...

We consider a learning variant of a canonical scheduling problem in a multiclass many server queue with abandonment (specifically, the M_t/M/N+M and the GI/GI/N+GI queues). The objective is to minimize the long-run average class-dependent expected linear holding and abandonment costs when the...