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1. The health care landscape -- 2. Effectively implementing quality and safety improvement -- 3. Spreading improvement -- 4. Physician champions -- 5. Building a culture of safety -- 6. Principles and practices of high reliability organizations -- 7. Key quality and safety measures -- 8. Using...
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1. Introduction; Marie-Pascale Pomey, Nathalie Clavel and Jean-Louis Denis -- 2. From Medical Paternalism to Care Parnerships: A Logical Evolution Over Several Decades; Vincent Dumez and Marie-Pascale Pomey -- 3. The Participation of Patients and Relatives in Quebec's Health System: The...
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