Purpose – The paper's purpose is to show how product coding by radio frequency identification (RFID) can provide better …

affective (identification and satisfaction) and behavioural (recommendation and repurchase) responses in the banking industry … demonstrate that the perceptions of customer-centric CSR initiatives positively and consistently impact customer identification …

trust toward their leaders, their emotional exhaustion, and their levels of organizational identification. Design … expectations reduced organizational identification. Therefore, it appears that in situations of perceived leader culpability during … identification, and they had no relationship with their levels of emotional exhaustion. The analysis of the qualitative data provides …

identification. Focusing on the banking industry in Taiwan, this study aims to examine how locus of control and organizational … socialization affect employees' organizational identification. Design/methodology/approach – The author borrows and modifies scales … from the literature on locus of control, organizational socialization, and organizational identification to create a …

, internalization and identification are all determinants of the customer’s attitude toward a hotel Facebook page, while hotel booking …

examine five affective outcomes: organizational alignment, organizational engagement, organizational identification …

Purpose – This paper aims to investigate the extent to which individuals' identification with a changed organizational … identification is associated with cognitive and behavioral support in the later stages of a change effort; a positive perception of … the change mediates between identification and cognitive and behavioral support, and also facilitates affective support …

customer-company identification (CCI) and customer trust. Design/methodology/approach A survey questionnaire was developed and … identification with pharmacies and strengthen customer trust, which can, in turn, lead to long-term customer loyalty.  …