Purpose: Literature refers to the key factors of total quality management (TQM) based on studies carried out in individual countries. However, few studies focus on studying the TQM factors in service companies based on multinational data. The purpose of this paper is to empirically identify the...

Purpose: The purpose of this paper is to identify the originality value of the lean manufacturing (LM) studies carried out worldwide so far. Design/methodology/approach: Four major publishers, namely, Emerald Online, Science Direct, Springer Link and Taylor and Francis provided the databases...

Purpose: The purpose of this paper is to focus on the cost of quality (CoQ) of food manufacturing companies. The study aims at empirically validating the conceptual structure of the core dimensions of CoQ (prevention, appraisal, internal and external failure cost) and determining their level...

Purpose: The purpose of this paper is to determine the current state of the Lean principles adopted by food small and medium-sized enterprises (SMEs). Design/methodology/approach: The case study approach was undertaken in order to gain insights into Lean adoption. Nine Greek food SMEs certified...

Purpose: Literature contributions to Lean manufacturing (LM) are fragmented and show some significant limitations. The purpose of this paper is to identify the existing research gaps in LM as well as to group them into respective themes. Design/methodology/approach: A systematic literature...

Purpose: This study aims to focus on the food industry and empirically examine the mediating role of consumers’ perceived food safety on the relationship between a company’s service recovery and customer loyalty. In addition, consumers’ demographic characteristics and their influences on...

Purpose: This study aims to investigate the interrelationships among organizational culture and service quality by applying the SERVQUAL instrument under different levels of competitive intensity in the shipping industry context. Design/methodology/approach: This study used the questionnaire...

Purpose: The purpose of this paper is to examine the impact of the dimensions of innovation on manufacturing firm performance taking into consideration the moderating role of environmental uncertainty among these relationships. Design/methodology/approach: A research study was carried out using...

Purpose: The purpose of this paper is to identify the future research suggestions which have been made by several authors with regard to cost of quality (CoQ) and to group them into respective themes. Design/methodology/approach: This study was based on a systematic literature review (SLR) of...