Kushwaha, Shivam; Prawesh, Shankar; Venkatesh, Anand - In: Benchmarking: An International Journal 29 (2021) 4, pp. 1241-1263
Purpose: The objective of the paper is to get a better understanding of capacity utilisation (CU) in Indian public bus companies. More specifically, this paper would be measuring CU and identifying the drivers of the same. Finally, the influence of CU on the financial performance of Indian bus...