Purpose – Examines how electrical retailer Dixons developed a “can do” approach and an attitude of “daring to be different” among managers who were previously seen as by senior executives as a little too cautious. Design/methodology/approach – Describes the “What If?” training...

Purpose – Describes how an award‐winning training and development programme has helped to transform the culture and performance at Fenmarc, a UK vegetable processor and packer. Design/methodology/approach – Describes the problems the company faced before the training initiative, the...

Purpose – Examines how Wigan & Leigh College, in partnership with learning expert Academee, has put in place policies, practices, training and development to promote equality and inclusion for staff and students and to create a culture where diversity is valued. Design/methodology/approach –...

Purpose – Examines how a company can formulate, embed and benefit from a corporate‐responsibility program. Design – Advances the view that, to many Victorian business people, corporate responsible behavior was implicit in how they undertook their business, but modern companies appear to...

Purpose – Describes the challenges faced by Visa Europe's leadership‐development program (LDP) in its fifth year and the approaches Visa Europe has taken to keep the program fresh, and to accelerate the development of a coaching culture in the business – one of the original objectives for...

Purpose – Describes the “tangible culture” approach in promoting culture change, and smoothing the way to successful integration, which consultants and researchers devised to resolve some of the issues IBM faced over the $3.5 billion acquisition of PricewaterhouseCoopers Consulting in...

Purpose – The paper aims to discuss the management of racism in the workplace in the context of the row over racism in the UK reality‐TV program, Big Brother . Design/methodology/approach – The paper shows how bullying or personality clashes can escalate into claims of racism and gross...

Purpose – The purpose of this paper is to put forward the view that large, complex companies need a systematic process of decentralizing control to prevent increasing delay, cost and dissatisfaction caused by a lack of empowerment and ability to make decisions. Design/methodology/approach –...

Purpose – Shows that the UK subsidiary of health‐care company B Braun Medical Ltd has increased sales in one of its divisions by more than a third after launching new products and introducing a new training program for its sales force. Design/methodology/approach – Describes the...

Purpose – This article describes the systemic learning culture achieved at UK information‐technology services company Luminary Solutions, where teaching and learning are integrated into company life. Design/methodology/approach – Outlines the training framework devised, the categories of...