Information technology (IT) services vendors operate in a highly competitive but also institutional environment that render their service-line offerings mutually observable. This suggests that imitation of rivals’ decisions can be an efficient means for IT vendors when reconfiguring their...

Open Source Software communities are exemplars of online and virtual collaboration among software developers. However, such communities are typified by a scarcity of volunteers with the result that OSS projects typically strive to garner necessary expertise. This study attempts to understand how...