. Western‐based hotel corporations should adapt their failure recovery training programs for their properties in China …

China's travel agent industry started becoming a service industry after China opened its doors to the outside world in …. With China's accession to World Tourism Organization, the travel service industry will open its market for competition … between foreign travel agents and the ones in China. Through studying and investigating the developing history and the current …

There are many human resource challenges facing China's hotel and tourism industry. The key issues are: the lack of … experiences of teaching and research in China. It is hoped that these issues will be noted by the Chinese government and by …

Purpose – Seeks to report and analyze the impacts of the Asian tsunami on China's outbound tourism. Design …/methodology/approach – Uses industry data to assess the impact of tourism from China to the affected region. Findings – The tsunami has caused a … China and is now perceived as a high‐risk region by Chinese tourists. Originality/value – Uses recently available industry …

attainment, attitudes and plans of the employees in front office in hotels in China by means of a survey of employees in four and … tourist cities in China, including Beijing, Tianjin, Shanghai, Jinan, Qingdao and Weihai. In each selected city, four and five … front office work in China. Findings – Results show that the main workforce strength of front office in Chinese hotels …

paths in China's indigenous economy and budget hotels. Design/methodology/approach – A questionnaire was chosen as the most … appropriate means of obtaining information from 104 general managers in Guangdong Province, China. Findings – The data from this …. However, some unique differences are identified. General managers in China have more years of non‐hotel experiences and pursue …

China. Design/methodology/approach – In a pilot research project, exploratory in‐depth interviews were conducted with owner … nine in‐depth interviews were conducted and the results cannot be generalized to the whole travel agent sector in China … development of SME travel agents in China. Co‐operative and collaborative networking is recommended designed to strengthen SME …

current accounting format in hotels in China, and suggests a preliminary research framework on development of China … managerial perspective, and point out limitations of adopting the Uniform System of Accounts for the Lodging Industry in China …