Similar Search Results

The role of listening in e-contact center customer relationship management

Park, JungKun; Chung, Te-Lin (Doreen); Gunn, Frances; … - In: Journal of Services Marketing 29 (2015) 1, pp. 49-58

Purpose – The main purpose of the study is to examine the relationships between e-listening and customers’ perceptions of interpersonal service quality and utilitarian value during e-contact center interactions. Design/methodology/approach – Participants completed an online survey about...

Persistent link: https://www.econbiz.de/10014905917

Multidimensional trust building in e-retailing: Cross-cultural differences in trust formation and implications for perceived risk

Park, JungKun; Gunn, Frances; Han, Sang-Lin - In: Journal of retailing and consumer services 19 (2012) 3, pp. 304-313

Persistent link: https://www.econbiz.de/10009967382

Multidimensional trust building in e-retailing : cross-cultural differences in trust formation and implications for perceived risk

Park, Jungkun; Gunn, Frances; Han, Sang-Lin - In: Journal of retailing and consumer services 19 (2012) 3, pp. 304-312

Persistent link: https://www.econbiz.de/10009541311

The role of listening in e-contact center customer relationship management

Park, Jungkun; Chung, Te-Lin Doreen; Gunn, Frances; … - In: The journal of services marketing 29 (2015) 1, pp. 49-58

Persistent link: https://www.econbiz.de/10010531129

Profiling people's perceptions of retail management careers

Gunn, Frances; Lee, Seung Hwan Mark; Cappuccitti, Anna; … - In: The international review of retail, distribution and … 27 (2017) 5, pp. 515-532

Persistent link: https://www.econbiz.de/10011853929

Consumer acceptance of a revolutionary technology-driven product : the role of adoption in the industrial design development

Park, Jungkun; Gunn, Frances; Lee, YoungHee; Shim, Scott - In: Journal of retailing and consumer services 26 (2015), pp. 115-124

Persistent link: https://www.econbiz.de/10011348314

Here today, gone tomorrow? : mapping and modeling the pop-up retail customer journey

Rudkowski, Janice; Heney, Chelsea; Yu, Hong; Sedlezky, Sean - In: Journal of retailing and consumer services 54 (2020), pp. 1-25

Persistent link: https://www.econbiz.de/10012238304

The influence of social capital through social media : a study of the creation of value in shopping behaviour

Hyun, Hyowon; Gunn, Frances; Park, Jungkun - In: The international review of retail, distribution and … 29 (2019) 2, pp. 160-177

Persistent link: https://www.econbiz.de/10012208818

Stepping up as an essential service : grocery retailing and the COVID-19 pandemic in Canada

Jacobson, Jenna; Gunn, Frances; Hernandez, Tony - In: The international review of retail, distribution and … 33 (2023) 3, pp. 240-259

Persistent link: https://www.econbiz.de/10014293204

30 years of retail change: where (and how) do you shop?

Elms, Jonathan; Canning, Catherine; de Kervenoael, Ronan; … - 2010

Abstract:Purpose – To investigate the extent of retail change in the UK grocery sector over the last 30 years.Design/methodology/approach – In 1980 a press article by Richard Milner andPatience Wheatcroft attempted to anticipate retail change by 1984. Taking that as atemplate we examine how...

Persistent link: https://www.econbiz.de/10009466002