Information aggregation mechanisms are designed explicitly for collecting and aggregating dispersed information. An excellent example of the use of this “wisdom of crowds” is a prediction market. The purpose of our social network-embedded prediction market is to suggest that carefully...

As the amount of online content explodes, mobile network operators (MNOs) are investigating new business models that encourage content providers (CPs) to sponsor data for consumers. We analyze this recent phenomenon using an incomplete information game-theoretical model, where the MNO does not...

Online brand communities can be valuable to firms, but how do firms cultivate such communities? We find that engagement, that is, ‘likes' in response to firm posts, in the online brand community is associated with subsequent growth in the community. We theorize that when individuals engage...

In e-commerce platforms, consumers rely heavily on product reviews, sales volume, and number of product page visits to infer product quality. The past decade witnessed an explosive growth of seller-initiated quality misrepresentation by using fake reviews, fake sales volume, and fake clicks to...

Humans tend to make time-inconsistent intertemporal choices and exhibit naivete about their self-control in the future, a human tendency identified and confirmed in behavioral economics and marketing literature as “present-biased preferences”. New service operations business models betting...

Online reviews and discussions play a significant role in influencing decisions made by users in day-to-day life. However, the presence of reviewers who deliberately post fake or deceptive reviews for financial or other gains negatively impacts both users and businesses. Unfortunately,...

AT&T and Time Warner have recently sealed a historic merger agreement, but debate continues to swirl around the purported benefits arising from the vertical integration of a content provider (CP) with an Internet service provider (ISP). In this paper, we discuss sponsored data (also called...

In order to deliver real-time performance feedback to support rapid innovation, companies are replacing annual-review based performance management with systems that enable frequent and continuous evaluation. Mobile applications enable employees to give, seek, and receive real-time,...

Online platforms are prone to abuse and manipulations from strategic parties. For example, social media and review websites suffer from sentiment manipulations, manifested in the form of opinion spam and fake reviews. The consequence of such manipulations is the deterioration of information...

Two commonly used pricing models in the supplier-retailer setting are the agency pricing model and the wholesale pricing model. In the agency pricing model, the supplier sets the price, whereas in the wholesale pricing model, the price is set by the retailer. In this paper, we focus on the...