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Bridging organizational perfor...
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21
The "control tower" approach to optimising complex service delivery
performance
Meekings, Alan
;
Briault, Steve
- In:
Measuring business excellence : the journal of …
17
(
2013
)
3
,
pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
Saved in:
22
Total quality management success factors and their relationships with
performance
measures in the food industry : a Mauritian case study
Danyen, Shameer
;
Callychurn, Devkumar Sing
- In:
International journal of productivity and quality …
16
(
2015
)
3
,
pp. 249-266
Persistent link: https://www.econbiz.de/10011526151
Saved in:
23
CRM/e-CRM effects on banks
performance
and customer-bank relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Saved in:
24
The effects of ISO 9001 certification on the
performance
of Greek companies : a multidimensional statistical analysis
Ismyrlis, Vasileios
;
Moscgudus, Odysseas
- In:
The TQM journal : the international review of …
27
(
2015
)
1
,
pp. 150-162
Persistent link: https://www.econbiz.de/10010492388
Saved in:
25
Quality certification,
performance
and size in hotel chains
Pereira-Moliner, Jorge
;
Tarí, Juan José
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
2
,
pp. 307-324
Persistent link: https://www.econbiz.de/10011296990
Saved in:
26
How do dynamic capabilities explain hotel
performance
?
Pereira-Moliner, Jorge
;
Molina Azorín, José Francisco
; …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013198480
Saved in:
27
An empirical assessment of ISM Code effectiveness on
performance
: the role of ISO certification
Pantouvakis, Angelos
;
Karakasnaki, Maria
- In:
Maritime policy and management : MPM
43
(
2016
)
7/8
,
pp. 874-886
Persistent link: https://www.econbiz.de/10011647757
Saved in:
28
Developing ambidexterity through quality management and their effects on
performance
Pertusa-Ortega, Eva M.
;
Tarí, Juan José
; …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425201
Saved in:
29
Determinants of expected
performance
after ISO 9001 certification withdrawal
Cândido, Carlos J. F.
;
Ferreira, Luís M. F. R.
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1691-1717
Persistent link: https://www.econbiz.de/10013482806
Saved in:
30
Synergistic effect of TQM-SCM initiatives in organizational
performance
: evidence from the service (logistics) sector
Shaikh, Shazia Shaheen
;
Song, Huaming
;
Ameer, Muhammad Saad
- In:
Nankai business review international
15
(
2024
)
2
,
pp. 207-223
Persistent link: https://www.econbiz.de/10015064735
Saved in:
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