Hongbo, Li; Waqas, Muhammad; Tariq, Hussain - In: Journal of Service Theory and Practice 29 (2019) 1, pp. 2-21
Purpose: By integrating affective events theory and insights from the displaced aggression literature, the purpose of this paper is to highlight that state hostility can serve as an explanation for how perceived undermining by co-workers leads to antagonistic consequences. Distress tolerance...