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Die Qualität von Informationssystemen muß plan-, steuer- und kontrollierbarer Bestandteil des Gestaltungsprozesses sein. Dies ist die Aufgabe des Qualitätsmanagements. Seine Aufgaben umfassen nicht nur die operativen Tätigkeiten einer technisch orientierten Qualitätssicherung, sondern...
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When trying to establish quality management in a service industry one is confronted with a particular set of problems due to the distinctive characteristics of service processes. Describes the assessment procedure for service processes using a case study obtained from the sales department of a...
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The book presents the major aspects of creating and managing knowledge communities, thoroughly elucidating the why and wherefore of Enterprise 2.0 and social media. The book offers a compact, practical, and expert set of instructions for the use of social media in operational knowledge...
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