Presents new models for managing people. Part one explored underlying assumptions which can transform the way in which we approach the management of people. Part two introduces a customer‐oriented framework for managing others. A wide range of organizations have successfully adopted this...

Examines project management and project work, and the tools and techniques used. Claims these tools and techniques have largely failed to deliver. Details Herrmann′s framework for testing individuals′ preferred ways and modes of thinking in order to forecast their likely behaviours and...