Stainer, Alan; Stainer, Lorice - In: European Business Review 95 (1995) 6, pp. 3-11
Emphasizes the productivity and quality connection in relation to competitive advantage in operations management and … strategy. Discusses the issue of ethics and its interface with productivity and quality. Highlights the underlying relationship … services, in three European countries, the UK, France and Germany. It is the combination of productivity, quality and ethics …