Automated banking services rely on the so-called fintech technologies. These technologies, however, represent an opportunity to enhance financial inclusion indicators among low-income customers. This paper aims to develop a new conceptual framework to analyse low-income consumers' disposition to...

Quantitative analysis indicates that variation in use of regulated and unregulated financial services in a low-income area of Mexico City can only partially be attributed to differences in socio-economic variables including gender, employment, education and housing status. Qualitative evidence...

A powerful tool to achieve equitable development is promotion of economic empowerment for marginalized citizens by increasing formal financial services access and utilization. The provision of these services via mobile phones has shown great promise in overcoming geographic, demographic, and...