Purpose – The purpose of this paper is to comprehensively review, contrast and compare the differences and similarities between total quality management (TQM) and supply chain management (SCM). Design/methodology/approach – An extensive overview of the core concepts of TQM and SCM are...

Purpose – In The Netherlands it has become apparent that disruptive dysfunctional families do not receive the treatment and support they need. This has forced a breakthrough in critical social problems and creeping bureaucratic paralysis. This paper aims to investigate this issue....

Outlines the principles of total quality management (TQM) and theorizes whether they apply in supply chain management (SCM). Associates SCM with materials management, but observes that SCM, in assocation with other initiatives such as enterprise resource planning and electronic commerce, has...

Purpose – Much has already been written about the effects of ISO 9000 standards on business performance, mostly supporting the notion that implementing a standardized quality management system is beneficial. That said, no studies have been made into the impact that the implementation of these...

Purpose – The purpose of this paper is to investigate customer responsiveness in the hotel industry, and the role of market orientation including both internal and external information sharing. Design/methodology/approach – Based on a review of the supply chain management and marketing...

Purpose – The purpose of this paper is to help readers understand the nature of the food supply chain and the way that environmental “costs” are accumulated along its length, with a view to developing more sustainable supply chains from political, social, economic technological and...

Manufacturing organisations are expected to produce their products with prompt delivery using better supply chain activities. Starting from the procurement of raw materials to the delivery of final products, there are inevitable losses occurring due to major time delays in supply chain...

Purpose – The purpose of this paper is to provide a taxonomy of strategic sourcing using the defense forces from a developing world context as a testing ground. This study builds upon the current resource-based conceptualization of strategic sourcing as a construct to introduce the...