Purpose: The purpose of this paper is to study, analyze and implement continuous improvement (CI) techniques in an interior design case company, which faces challenges in different departments that affect the case company performance. Design/methodology/approach: The proposed methodology...

Purpose: This research aims to propose a framework for measuring customer loyalty for third party logistics (3PL) industry by exploring the attributes that are more attractive to customers and ascertain the mechanisms for increasing customer loyalty in 3PL industry. Design/methodology/approach:...

Purpose: Outsourcings always affect crucial supply chain functions concerning flexibility and cost. During the decision to outsource and consider third-party logistics service provider selection, decision-makers need to pay more attention to certain critical outsourcing factors such as...

Purpose: The purpose of this paper is to develop a combined intuitionistic fuzzy analytic hierarchy process (IFAHP) and fuzzy multi-objective optimization approach to select suppliers and allocate the orders to them in the bottled water production context. Design/methodology/approach: First,...

Purpose: Circular economy (CE) has gained considerable attention from researchers and practitioners over the past few years because of its potential social and environmental benefits. However, limited attention has been given in the literature to explore the drivers and barriers in CE...

Purpose: Existing supply chain (SC) performance models are not able to cope with the potential of intensive SC digitalisation and establish a relationship between decisions and decision criteria. The purpose of this paper is to develop an integrated knowledge-based system (KBS) that creates a...

In modern supply chain, forecasting is critical for managers to ensure the availability of the proper amount of inventory to satisfy customers with minimum deviation. Without appropriate forecasting, it is very difficult to plan effectively and efficiently. After scanning the literature, it is...