Purpose Service innovation is a key source of competence for service enterprises. Along with the emergence of crowdsourcing platforms, consumers are frequently involved in the process of service innovation. In this paper, the authors describe the crowdsourcing ideation...

Since the prevalence of smartphones, the smartphone application (app) industry has penetrated rapidly. Such growth encourages a deeper understanding of mobile user behavior. Using contextual information, previous studies have attempted to understand when users launch different types of app...