Willcocks, Leslie; Hindle, John; Stanton, Matt; Smith, John - 2024
Approach to Robotic Process Automation -- Chapter 3 Robotic Process Automation: Just Add Imagination -- Chapter 4 RPA in … Innovation -- Chapter 8 Intelligent Automation/AI: The Value Potential -- Chapter 9 Intelligent Automation in Banking -- Chapter … 10 Challenges and Customer Experience in Utilities -- Chapter 11 Risk and Intelligent Automation in Insurance -- Chapter …