Purpose – The purpose of this paper is to explore the role played by leadership in divestment decision making and indeed during the corporate restructuring phase for retail organisations. In doing so, the paper aims to contribute to a growing body of research that seeks to develop...

Purpose – Customer decision‐making uncertainty (DMU) is a persistent phenomenon in business‐to‐business markets. However, there is substantial variation in the degree to which customers perceive DMU and how suppliers should react to it. The purpose of this paper is to explain variation...

Purpose – To investigate the relations between company‐specific financial factors and the capital structure decisions of Estonian non‐financial companies and to examine behavioral differences between companies of different sizes. Design/methodology/approach – Totally 260 Estonian...

Purpose – The economic system is an expectation's feedback system, thus decisions made by economic agents are based on their expectations about the future state of the economy. These decisions affect actual realization of economic variables and this process leads to the new expectations. For a...

Purpose – The purpose of this paper is to analyse how local governments implement non‐mandatory performance measures (PM), the types of PM employed, the degree of their usefulness in decision making and/or accountability, and their outcomes. Design/methodology/approach – The information...

Purpose Recruiters in today’s organizations, through social networks, have the opportunity to see a candidate’s overall figure, and from this, they gain a first impression of their personalities which in turn affects their decisions. The purpose of this paper is to investigate the biasing...

Purpose – This paper aims to propose and present a decision-making support method for poorly structured problems in schools, using the example of one of the most important and difficult decisions that principals face: terminating a teacher's employment. Design/methodology/approach – A...

Purpose – The purpose of this paper is to characterize issues related to head nurses’ decision making when managing ethical dilemmas. Design/methodology/approach – The study is qualitative descriptive, in which researchers stay close to the data. The data were collected in the format of...

A study, funded by Resource: The Council for Museums, Archives and Libraries, was undertaken in 2000‐2001 to give an up‐to‐date view of the current experience of outsourcing and externalization in libraries, museums and archives. Case studies of purchasers recognized as pioneers in the...

Purpose – The purpose of this paper is to examine the associated customer acquisition costs of public libraries. The intention of the paper is to develop awareness of the hidden costs associated with customer acquisition, and develop assessment tools or models to effectively manage the...