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Ponencia presentada y defendida en las XIV Jornadas Hispano-Lusas de Gestión Científica celebradas en las Azores en febrero de 2004.
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The concept of quality has emerged with a big impact in the last few years. Family SMEs in La Rioja, like other enterprises, have been forced to take part in this culture of business excellency often linked to compliance norms. This work presents the main results of an empirical study performed...
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Purpose The purpose of this study is to describe the evaluation of a training programme in a Portuguese family’s small and medium enterprise (SME) in the cosmetics industry. This study addresses the four levels of the Kirkpatrick Model and estimates the return on investment (ROI) of a training...
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