Atasoy, Burak; Türkay, Oğuz; Şengül, Serkan - In: Journal of Hospitality and Tourism Insights 5 (2022) 5, pp. 1118-1136
Purpose This research examines how chain hotels respond to the crisis in the context of situational crisis communication, focusing on the first emergence of the COVID-19 crisis and the second period of the pandemic, during which the pandemic was relatively weak. Design/methodology/approach The...