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The effect of e-service quality on football fan satisfaction and fan loyalty toward the websites of their favorable football teams
Pool, Javad Khazaei; Dehghan, Ali; Balouei Jamkhaneh, Hadi - In: International journal of e-business research : an … 12 (2016) 1, pp. 43-57
Persistent link: https://www.econbiz.de/10011446648
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Measuring e-service quality : a review of literature
Shankar, Amit; Datta, Biplab - In: International journal of services technology and … 26 (2020) 1, pp. 77-100
Persistent link: https://www.econbiz.de/10012503465
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Extending E-S-QAUL with hedonic dimensions to measure the quality of internet travel services and its effects on perceived value, loyalty and switching barriers
Santouridis, Ilias; Krikoni, Eirini - In: International journal of technology marketing : IJTMkt 11 (2016) 3, pp. 301-318
Persistent link: https://www.econbiz.de/10011628238
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Assessing service quality in online banking services
Akkucuk, Ulas; Teuman, Behcet - In: Problems and perspectives in management : PPM ; … 14 (2016) 2, pp. 183-191
Persistent link: https://www.econbiz.de/10011655997
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Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit; Datta, Biplab; Jebarajakirthy, Charles - In: Services marketing quarterly 40 (2019) 3, pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
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Demographic differences on service quality and perceived value in private online shopping clubs
Kursunluoglu Yarimoglu, Emel - In: Journal of strategic marketing 25 (2017) 3, pp. 240-257
Persistent link: https://www.econbiz.de/10011743006
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The expert experience in adopting the E-S-QUAL scale
Yaya, Luc Homore Petnji; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 28 (2017) 11, pp. 1307-1321
Persistent link: https://www.econbiz.de/10011781610
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The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Service business 15 (2021) 1, pp. 45-75
Persistent link: https://www.econbiz.de/10012489178
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Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.; Zaharias, Panagiotis; Milesi, Maria - In: International journal of quality & reliability management 41 (2024) 3, pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
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Evaluating the electronic service quality of e-shops using AHP-TOPSIS : the case of Greek coffee chains during the COVID-19 lockdown
Mamakou, Xenia J.; Roumeliotou, Konstantina-Porfyria - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10014306939