Prendergast, Gerard; Marr, Norman - In: International Journal of Retail & Distribution Management 22 (1994) 2, pp. 18-26
objective, a Delphi study was conducted with leading experts from both banks and technology supplying companies The results … the availability of remote banking technology which reduces the need for the bank branch The main city centres will supply … customers with staffless branches – a branch which is dominated by self‐service technology In branches which are still dominated …