This paper provides an analytical solution for the time-dependent performance evaluation of truck handling operations at an air cargo terminal. The demand for loading and unloading operations is highly time-dependent and stochastic for two classes of trucks. Two heterogeneous handling facilities...

This paper presents an optimization model for the tour scheduling problem for agents with multiple skills and flexible contracts in check-in counters at airports. The objective is to minimize the total assignment costs subject to demand fulfillment and labor regulations. In order to solve this...

The capacity of a runway system represents a bottleneck at many international airports. The current practice at airports is to land approaching aircraft on a first-come, first-served basis. An active rescheduling of aircraft landing times increases runway capacity or reduces delays. The problem...

In this paper, we consider demand management decisions for an assemble-to-order production system in which both the availability of intermediate material and assembly capacity are limited. For each incoming order, the manufacturer must decide whether to accept it and what due date to quote for...

The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of offered phones lines are decision...

In this paper, we analyze the performance of call centers of financial service providers with two levels of support and a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a waiting-time limit is reached and at least one back-office...

This paper analyzes the Steiner-Weber-Problem with piecewise linear or piecewise constant transportation costs. These non-differentiable cost functions are analyzed using different one-step and dynamic linearization methods, which are based on approximations via average and marginal costs. An...