Bouteraa, Mohamed; Chekima, Brahim; Thurasamy Ramayah; … - In: Journal of open innovation : technology, market, and … 10 (2024) 1, pp. 1-13
As open innovation and Artificial Intelligence (AI) become more prevalent in financial institutions, early adoption of Chatbots will have a competitive advantage. However, ChatGPT is still less common in the financial sector than in other industries. This study attempts to understand bankers'...