Purpose – The purpose of this paper is to comprehensively review, contrast and compare the differences and similarities between total quality management (TQM) and supply chain management (SCM). Design/methodology/approach – An extensive overview of the core concepts of TQM and SCM are...

Purpose – The purpose of this paper is to examine the rationale for establishing a quality management system (QMS) by obtaining ISO 9001:2000 certification in a not for profit small to medium enterprise (SME) in the UK. The rationale for choosing this approach over others to achieve...

Purpose – The purpose of this paper is to propose the use of probabilistic expert systems (PES), as a tool for managing complex multivariate and highly structured information. The aim of this paper is to verify PES' effective potentiality in quality management. Design/methodology/approach –...

Purpose – The purpose of this paper is to examine the impact of Deming's ideas on the twenty‐first century. Design/methodology/approach – A ProQuest search of articles is done mentioning “Deming” and “quality” or “legacy” in the title published between 1994 (Deming died in...

Purpose – The purpose of this paper is to present the proposal of a strategy model planning, that is lined up to a system of quality management, being also considered the strategic system of performance measurement balanced scorecard (BSC), that aims the strategy alignment of the...

Purpose – The purpose of this paper is to identify and describe the perceived value drivers (benefits and sacrifices) in outsourced service provision in public transportation. The authors focus on the suppliers' perception of value creation for customers and value creation in a...

Purpose – The Indian higher educational system is one of the largest in the world. Besides, the growth of students and universities, the range of disciplines and universities in professional and vocational education has greatly increased. With the sudden immense growth of the educational...

Purpose – Limited research has been conducted on quality management practices in the US homebuilding industry. The purpose of this paper is to establish which practices are actually applied, to what extent and to discuss how quality management can be best advanced in the industry....

Purpose – The purpose of this paper is to investigate the effectiveness of quality management training by reviewing commonly used critical success factors and tools rather than the overall methodological approach. Design/methodology/approach – The methodology used a web‐based...

Purpose – Quality management in Greek higher education at least until 2006 was in an early and debated stage. The intent of this paper is to present the extent of use of the ISO standards in Greek universities till 2006 and simultaneously to evaluate whether adoption of ISO‐oriented quality...